Understanding a multi-offer process.

What you need to know.

The multi-offer process is intended to provide all interested buyers with a fair opportunity to submit their best offer for a property they wish to purchase. Multi-offer processes can differ from agency to agency, but they can only be described as multi-offer when there is more than one offer in writing.

• Each buyer should consider what they can do to make their offer attractive to the seller. The seller is not obliged or required to accept any offer. They may accept one offer, reject all offers or choose to negotiate further with one party.
• Some real estate agencies will hold on to the first offer they receive while they check for others, effectively resulting in a multi-offer process. This may feel unfair if your offer was first, but the agent’s primary responsibility is to get the seller the best outcome. The agent cannot disclose what your offer is to other buyers. This includes price and conditions in your offer.
  If the first buyer submits an offer before a multi-offer process starts, the agent must give them a chance to review their offer when the process becomes multi-offer i.e. If a second offer is received you will have the right to review your original offer.
• Similarly, the agent must inform you if the other buyers included in the multi-offer process pull out for some reason, leaving your offer as the only offer. In this instance, you should be given the opportunity to review your offer and submit a new one if you want to.
• Each agency should have a multi-offer policy you must read and sign to become familiar with how they run their multi-offer process. If you have any concerns about a multi-offer process you are part of, you can ask to speak to the supervising agent or branch manager.

How to give a multi-offer process your best shot.

• If you are a buyer in a multi-offer process, you need to put your best offer forward:
• Research the property as much as possible to help determine what your best offer will be.
• Remember this may be your only opportunity to put forward an offer for the property.
• Talk to the agent to make sure you are clear about any deadlines and about the sale process as a whole.

Remember that the highest offer is not always the successful offer. An offer with a lower price but fewer conditions may be chosen over a higher price with more conditions. You may wish to eliminate as many conditions as possible but make sure you are covering any areas of risk to you.